Terms of service
Here's your Terms of Service. I've included a health disclaimer section, which is important for a supplement brand.
Terms of Service
Welcome to PupVital. These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By using our site or placing an order, you agree to these Terms.
About Us
PupVital is a dog supplement brand based in California, USA. We create supplements designed to support dogs' health so they can enjoy more years with the people who love them. You can reach us at info@trypupvital.com.
Using Our Website
By using our website, you confirm that you are at least 18 years old and able to enter into a binding agreement. You agree not to misuse the site, interfere with its operation, or use it for any unlawful purpose.
Products and Descriptions
We do our best to describe our products and display their colors and details accurately. Slight variations may occur, and packaging may be updated from time to time. We reserve the right to change or discontinue products at any time.
Health Disclaimer
PupVital products are nutritional supplements for dogs and are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for professional veterinary advice, diagnosis, or treatment. Always consult your veterinarian before starting any new supplement, especially if your dog is pregnant, nursing, on medication, or has a health condition. Discontinue use and contact your vet if your dog has an adverse reaction.
Orders and Pricing
All prices are shown on our website and may change without notice. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel an order you've paid for, we'll issue a full refund.
Cancellations, Returns, and Refunds
You can cancel an order within 2 hours of placing it by emailing info@trypupvital.com. After 2 hours, the order has entered our fulfillment system and can no longer be cancelled. Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.
Payment
Payment must be made in full at the time of purchase through our available payment methods. Payments are processed securely by third-party providers, and we do not store your full payment details.
Shipping
We ship to the United States, United Kingdom, Australia, and Canada. Delivery timeframes are estimates and set out in our Shipping Policy. We are not responsible for delays caused by carriers or events outside our control.
Intellectual Property
All content on our website — including logos, text, images, and designs — belongs to PupVital or our licensors and is protected by law. You may not copy, reproduce, or use our content without our permission.
Limitation of Liability
To the fullest extent permitted by law, PupVital is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability will not exceed the amount you paid for the product in question. Nothing in these Terms limits liability that cannot be excluded under applicable law, including your statutory consumer rights in the United States, United Kingdom, Australia, and Canada.
Consumer Rights
Nothing in these Terms affects your legal rights as a consumer. Customers in the UK, Australia, and Canada may have additional statutory protections that apply regardless of these Terms.
Changes to These Terms
We may update these Terms from time to time. The version posted on our website at the time of your order applies to that purchase. We encourage you to review this page periodically.
Governing Law
These Terms are governed by the laws of the State of California, USA, without affecting any mandatory consumer protection rights you have in your country of residence.
Contact Us
PupVital
Email: info@trypupvital.com
Customer Support: 7am–7pm EST, Monday to Friday