Shipping policy

At PupVital, we want to get your dog's chews to you as smoothly as possible. Here's everything you need to know about shipping.

Free Shipping

We offer free shipping on all orders. No minimums, no hidden fees — the price you see at checkout is the price you pay.

Where We Ship

We currently ship to the United States, United Kingdom, Australia, and Canada.

Order Processing

Once you place your order, our team prepares it within 1–3 business days. You'll receive a confirmation email when your order is on its way.

Business Days

Please note that all order processing and shipping happen on business days only — Monday through Friday, excluding weekends and public holidays. Orders placed over the weekend or on a holiday begin processing on the next business day.

Delivery Timeframe

After your order has been processed, delivery takes 5–7 business days. All orders ship on the same timeframe regardless of destination. Delivery times are estimates and may occasionally be affected by carriers, customs, or events outside our control.

Order Tracking

Once your order ships, we'll send you tracking information by email so you can follow its progress.

Wrong or Incomplete Addresses

Please double-check your shipping details at checkout. We can't be responsible for orders delayed or lost due to an incorrect or incomplete address. If you spot a mistake, email us right away at info@trypupvital.com and we'll do our best to help before your order ships.

Questions

If you have any questions about your shipment, we're happy to help.

PupVital
Email: info@trypupvital.com
Customer Support: 7am–7pm EST, Monday to Friday